Receiving student Compliments, Concerns and Comments are an essential part of the IMM Graduate School’s ability to deliver the best-in-class service to our students.
We use all feedback from our students as a positive opportunity to monitor the quality of what we do. We do know that sometimes things do go wrong and misunderstandings do happen. Where they do, we need to know so we can put them right. Complaints are inevitable but we choose to learn from them and see them as a positive way of making improvements or changes in the way we provide services.
We believe in fair and open resolution of concerns. It will assist in the overall improvement of what we do by ensuring that your comments are treated respectfully and that they will be resolved in the best interest of both the student and the IMM Graduate School. If you feel able to do so; we encourage you to raise the issue with a member of staff in the first instance. If you remain concerned or feel the matter is too serious to be raised in this way then we encourage you to use the formal routes as provided below for the resolution.
Please contact us using one of the options stated below. When sending an email you will receive an auto-response within a minute, followed by a personalised acknowledgement of your email within 6 hours. You will receive a comprehensive response within 48 hours of the initial message.
Contact us:-
- General assistance: helpme@immgsm.ac.za
- Telephone: +27 (011) 628-2000